Support
We're here to help you with any questions or issues you may have with Astral.
Contact Us
If you need assistance, have feedback, or want to report an issue, please reach out to us through one of the following methods:
Email Support
For general inquiries, technical support, or feedback, email our team directly.
help@astraltutor.comFrequently Asked Questions
How do I create an account?
You can create an account by visiting our website and clicking on the sign-up button. Follow the prompts to enter your information and get started with Astral.
How do I cancel my subscription?
You can cancel or pause a plan yourself from Settings → Manage subscriptions — no email needed. Billing stops at the end of the period you have already paid for, and your child's progress stays saved.
How do I close my account?
Go to Settings → Close account. Nothing is removed right away: we stop every email, text and notification, your subscription will not renew (there is no refund, and access ends straight away), and you have 90 days to change your mind — log back in and we'll take you straight to a screen where one tap brings everything back exactly as it was. After 90 days we remove your personal details and keep the learning records with no link to you. We don't send a confirmation email, so the screen you see when you confirm is your receipt.
Is my data secure?
Yes, we take data security seriously. Please review our Privacy Policy for detailed information about how we protect your data.
What devices are supported?
Astral is available on iOS devices through the App Store and can also be accessed through any modern web browser at astraltutor.com.
How do I report a bug or issue?
If you encounter any bugs or issues, please email us at help@astraltutor.com with a description of the problem and any relevant screenshots or details.
Response Times
We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, text support may provide faster response times.